Return Policy

Return Policy

Exchange only . You have 48 hours once you receive the goods to email us at marissa@rottenroach.com if there is an issue . You can then exchange your item for another Rotten Roach product .

Please note we do not refund the cost of postage.

POSTAGE

UK

£5.00 Royal Mail First Class tracked and signed for , 1-3 working day delivery for orders placed before 3pm. Please note that working days do not include Weekends or Bank Holidays.

EU/Rest of World

Our rates for International packages are: £10 - £15 depending on weight

REST OF WORLD

£15  it takes approximately 5-10 working days. 

International parcels are sent via Royal Mail international tracked for the rest of the world, including the EU.

Customs and Duties

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.