RETURNS

Return Policy

UK

£5.00 Royal Mail First Class, 1-3 working day delivery for orders placed before 3pm. Please note that working days do not include Weekends or Bank Holidays.

EU/Rest of World

Our rates for International packages are: £15

REST OF WORLD

£15 – 5-10 working days.

International parcels are sent via Royal Mail international for the rest of the world, including the EU.

Customs and Duties

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Returns

After ordering, if, for whatever reason, you are unhappy with our products in any way, they can be returned or exchanged easily, in accordance to our terms & conditions, within 10 days. Please note we can not refound anything after 10 days. Returns queries please send us an email at STUDIO@ROTTENROACH.COM and we will reply within 48 hours.

Sale items are refundable at the price they were sold.

Please note we do not refund the cost of postage.